Handle 50,000+ Passengers Daily on WhatsApp

Enterprise-grade WhatsApp automation for airlines. Flight updates, check-in, rebooking, baggage tracking in 40+ languages. Reduce call center costs by 60% while improving passenger satisfaction.

60% Cost Reduction
24/7 Availability
40+ Languages
Calculate Your Savings Get Aviation Demo

Live Airline Metrics

Passengers Today 47,382
Check-ins Processed 18,947
Rebookings Handled 1,283
Response Time < 3 seconds
Satisfaction Rate 94%

Your Call Center Is Drowning in Repetitive Inquiries

While passengers demand instant service in their language

70% Calls Are Basic Queries

Flight status, check-in, baggage allowance. Agents waste time on repetitive questions passengers could self-serve.

$18M/year wasted

Disruption Chaos

During irregular operations, call volume spikes 500%. Passengers wait hours. Rebooking takes forever.

45% CSAT drop

Language Barriers

Global passengers need support in 40+ languages. Hiring multilingual agents costs millions annually.

+300% cost/agent

Complete Aviation Customer Service on WhatsApp

Everything passengers need, automated and available 24/7

Flight Operations

  • ✅ Real-time flight status
  • ✅ Gate changes & delays
  • ✅ Cancellation alerts
  • ✅ Schedule changes
  • ✅ Connection assistance
  • ✅ Standby lists
  • ✅ Upgrade availability
  • ✅ Weather updates

Booking & Check-in

  • ✅ Web check-in
  • ✅ Seat selection
  • ✅ Boarding pass delivery
  • ✅ Meal preferences
  • ✅ Extra baggage purchase
  • ✅ Special assistance
  • ✅ Travel document check
  • ✅ Health declarations

Baggage Services

  • ✅ Real-time tracking
  • ✅ Lost bag reporting
  • ✅ Delayed bag claims
  • ✅ Damage reports
  • ✅ Delivery updates
  • ✅ Compensation claims
  • ✅ WorldTracer integration
  • ✅ Reference lookup

Passenger Support

  • ✅ Rebooking assistance
  • ✅ Refund processing
  • ✅ Loyalty program
  • ✅ Visa requirements
  • ✅ Airport information
  • ✅ Lounge access
  • ✅ Complaint handling
  • ✅ Feedback collection

The Passenger Journey - Fully Automated

From booking to arrival, every touchpoint covered

1

Booking

Search, book, pay, confirm

2

Pre-Flight

Check-in, seat, documents

3

Day of Travel

Updates, gate, boarding

4

In-Flight

Connection info, arrival

5

Arrival

Baggage, customs, transfer

6

Post-Flight

Feedback, loyalty, claims

Proven Results for Airlines

Based on airlines implementations globally

Metric Before WhatsIA After WhatsIA Improvement
Call Center Volume 100,000/day 30,000/day 70% reduction
Average Handle Time 8 minutes 45 seconds 91% faster
First Contact Resolution 45% 87% 93% increase
Cost per Contact $7.50 $0.40 95% reduction
Customer Satisfaction 68% 94% 38% increase
Languages Supported 8 40+ 400% increase

Comprehensive Aviation Services

Every passenger touchpoint automated

Schedule Changes
Automatic notifications & rebooking
Loyalty Programs
Miles, status, benefits management
Disruption Management
IRROPS handling at scale
Health & Safety
COVID docs, test results, forms
Ancillary Sales
Seats, bags, meals upselling
Special Assistance
PRM, UNMR, medical needs
Compensation
EC261, DOT automated claims
Ground Services
Lounge, transfer, parking info

Aviation Industry Compliance

Meeting global aviation standards and regulations

IATA
IATA Standards
NDC & ONE Order compliant
GDPR
Data Protection
EU privacy regulations
PCI
PCI DSS
Payment security certified
ISO
ISO 27001
Information security

Integrates With Aviation Systems

Native integration with all major platforms

Amadeus
Sabre
SITA
PSS/DCS Systems
Revenue Management
Loyalty Platforms
WorldTracer
Airport Systems

Calculate Your Airline Savings

See how much your airline can save

Airlines Trust WhatsIA

Serving major carriers worldwide

"

"WhatsIA handles 70% of our passenger inquiries automatically. We reduced call center costs by $12M annually while improving CSAT to 94%."

Michael Thompson
VP Customer Experience
Major European Carrier
"

"During IRROPS, WhatsIA rebooking 5,000 passengers in minutes instead of hours. Game changer for disruption management."

Sarah Chen
Director Operations
Asia-Pacific Airline
"

"40+ languages, instant responses, seamless PSS integration. WhatsIA transformed our passenger experience globally."

Ahmed Al-Rashid
Chief Digital Officer
Middle East Flag Carrier

Aviation Automation Questions

Everything airlines need to know

How does WhatsApp check-in work?
Passengers send their booking reference or e-ticket. The system validates, offers seat selection, processes check-in, and sends boarding passes directly to WhatsApp. Integrates with your DCS for real-time processing.
Can it handle flight disruptions?
Yes, during IRROPS it automatically notifies affected passengers, offers alternative flights, processes rebooking, arranges hotels/meals per policy, and handles EU261/DOT compensation claims.
What about baggage tracking?
Full WorldTracer integration. Passengers track bags, report delays/damage, receive delivery updates, and process compensation claims. Photos and documents handled automatically.
How many languages supported?
40+ languages with aviation-specific terminology. Automatic detection based on passenger profile or message language. IATA codes and industry terms properly translated.
Is it IATA NDC compliant?
Yes, fully NDC capable with support for offer management, order management, and ONE Order standards. Works with both legacy and NDC distribution.
Implementation timeline?
Phase 1 (basic services) live in 4-6 weeks. Full integration including PSS, DCS, loyalty, and baggage systems in 3-4 months. We handle certification and compliance.
60% Cost Reduction Guaranteed

Transform Your Airline Customer Service

Join leading airlines already using WhatsIA

Schedule Aviation Demo WhatsApp Us Now

IATA compliant • 40+ languages • Enterprise-grade security